Refund policy

Front Porch Press — Refund Policy

Last updated: Oct 8, 2026

60-Day Money-Back Guarantee

We offer a 60-day return policy. You have 60 days after you receive your order to request a return.

Who Qualifies for a Return

To be eligible for a return:

  • The book must be unused and in like-new condition, the same as when you received it.
  • There can be no writing, marks, or damage of any kind, including in the "Your Turn" boxes.
  • You'll need your order number or other proof of purchase.

How to Start a Return

  1. Email us at support@shopfrontporchpress.com with your order number and the book(s) you want to return.
  2. We'll reply with the return address and instructions.
  3. Ship the book back to us. You pay the cost of return shipping. We recommend a trackable shipping method, since we can't refund a return that never reaches us.

Books sent back without first requesting a return will not be accepted.

Damaged Orders and Problems

Please check your order when it arrives. If your book is damaged, misprinted, missing pages, or you received the wrong item, contact us within 7 days of delivery with your order number and a photo of the problem. We'll replace the book or refund you, and you won't pay for return shipping in these cases.

Exceptions

  • Promotional free gifts (such as pen sets) don't need to be returned and are not refunded separately.
  • Bundles: If you return only some books from a bundle, your refund is based on what you actually paid per book under the bundle price, not the full single-book price.
  • Shipping charges are not refunded, and return shipping is paid by you (except for damaged or wrong items, above).

Exchanges

The fastest way to get what you want is to return the book you have and, once the return is accepted, place a new order.

Refunds

We'll let you know once we've received and inspected your return, and whether your refund was approved. If approved, your refund will go back to your original payment method within 10 business days. Refunds cover the book price only. Your bank or card company may take a few more days to post it.

If more than 15 business days have passed since we approved your return and you haven't seen your refund, contact us.

Questions

For any return or refund question, contact us:

Front Porch Press LLC Email: support@shopfrontporchpress.com Phone: 440 568 3443